At HMC – Trust Never Fade ("we," "our," or "us"), we are committed to ensuring your satisfaction with every purchase. Please read our Return and Exchange Policy carefully before initiating a return.

1. Eligibility for Return

Products can be returned within 7 days of delivery only if they meet the following criteria:

• Damaged or Defective: The product is physically damaged, has manufacturing defects, or does not match the description.
• Unused & Unwashed: The item must be unused, unwashed, and in its original condition.
• Complete Packaging: The product must be returned with its original packaging, all tags, accessories, and invoices intact.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been used, washed, altered, or damaged after delivery.
• Items returned without original packaging, tags, or proof of purchase.
• Customized or personalized products (as they are made specifically for you).
• Sale items (unless they arrive damaged) (As per our Important Notes section below).

3. How to Request a Return

To initiate a return, you must contact us within 48 hours of receiving the product via Email or WhatsApp:

• Order Number (mandatory for identification).
• Photographs of the product (showing the defect or condition).
• Unboxing Video (Highly recommended for damaged or incorrect items to process your request faster).

4. Refund Process

Once your returned product is received and inspected at our facility, your refund will be processed as follows:

• Approved refunds will be processed within 5–7 business days.
• The amount will be credited back to the original payment method used during checkout.
• In some cases, refunds may be processed as Store Credit (applicable as per the situation).

5. Exchange Policy

• Exchanges are subject to product availability. If the desired size or color is out of stock, we will issue a refund instead.
• Exchanges will only be approved after a thorough inspection of the returned item.
• Please note that exchanges are not guaranteed and will depend on stock availability at the time of processing.

6. Cancellation Policy

• Orders may be cancelled before dispatch.
• Once an order has been shipped, cancellation requests cannot be accepted. The item will need to be returned following our standard return process.

7. Important Notes